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Welcome to Lux-Interiors. Your privacy matters to us, and we are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how Lux-Interiors (“we”, “us”, or “our”) collects, uses, and protects your information when you visit our website, www.lux-interiors.co.ke, or interact with our products and services.
We collect information to help us serve you better and ensure a smooth experience on our website.
A. Personal Information
We may collect personal details such as:
- Your name, email address, phone number, and physical address when you fill out forms or contact us.
- Payment-related information when you pay via M-Pesa, specifically your M-Pesa phone number.
We do not collect or store credit or debit card details.
B. Non-Personal Information
We also collect certain technical information automatically, including:
- IP address, browser type, operating system, and pages visited.
- Data collected through cookies and similar technologies to help us understand how our website is used.
We use the information we collect for the following purposes:
A. To Deliver Our Services
Process and fulfill orders for interior design, décor, and related services. Respond to inquiries and provide customer support. Personalize your experience by showing relevant content and recommendations.
B. Marketing and Communication
Send promotional messages, newsletters, or offers, but only if you have chosen to receive them. Inform you about updates to our services, terms, or policies.
C. Website Improvement
Analyze website usage to improve functionality, layout, and content. Understand customer preferences and trends to improve our services.
D. Security and Legal Compliance
Protect our website and systems from unauthorized access. Comply with applicable laws, regulations, and legal obligations.
We do not sell or trade your personal information. We only share it in the following situations:
A. Service Providers
We may share information with trusted third-party providers who help us operate our website or deliver services. These parties are required to keep your information confidential and use it only for agreed purposes.
B. Legal Requirements
We may disclose information if required by law or in response to lawful requests from authorities.
C. Business Changes
If Lux-Interiors is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that process.
Our website uses cookies to improve functionality and user experience. Cookies help us understand how visitors use our site and allow us to improve performance and content.
You can control or disable cookies through your browser settings. Please note that some features of the website may not work properly if cookies are disabled.
You have control over your personal information. You may:
- Request access to or updates of your personal information.
- Opt out of marketing emails at any time using the unsubscribe link or by contacting us.
- Request deletion of your data, subject to legal requirements.
- Ask us to limit how your information is processed in certain situations.
To exercise any of these rights, please contact us directly.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
That said, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, we will delete it promptly.
If you access our website from outside Kenya, your information may be transferred to and processed on servers located in other countries. By using our website, you consent to this transfer.
We may update this Privacy Policy occasionally to reflect changes in our operations or legal requirements. Any updates will be posted on this page with a revised effective date.
We encourage you to review this policy from time to time.
Lux-Interiors
Address: BiHi Towers, Nairobi, Kenya
Email us at info@lux-interiors.co.ke
Phone: